ITSM Process Governance – Operational Pipeline Monitoring

Anyone who has implemented an ITSM process knows that one benefits greatly by creating a well-defined and documented process activity flow. The flow describes each role and the activities each role executes as process practitioners. The process activity flow describes each activity associated with the process from start to finish, as well as the flow of records through the various stages and states of their lifecycle until closed. The process…

ITSM Process Governance

Whenever I implement an ITSM process or function, the team and I also define and implement process governance. Process governance is the “perpetual motion” engine of process design. Process governance is conducted by the process owning team. It ensures the process: can self-govern, remains audit review ready at any time, provides true value to its core stakeholders, improves over time, and can effectively contribute to the higher-level ITSM initiative. Each ITSM…