AZ ITSM Quarterly Meeting – April 2016

  • April 7, 2016
    12:30 pm - 4:30 pm

Agenda 7, 2016

12:30 – 1:00  Registration, Welcome and Meeting Introduction

1:00 – 2:00  Mark Trubl, Sr. Manager, ASO– US Foods

Modern Day Configuration Management – It’s still all about People, Process, and Technology

Join us for a discussion on how all three of these basic elements are still needed to ensure the success of your configuration management initiatives, as well as your IT Service Management practice.

2:00 – 3:00   Networking, Refreshments  

3:00 – 4:15   Service Now

A deep dive with Service Now on Security and more –

Do you have questions about security and whether there are changes you should make?  Come join a Question & Answer directly with Service Now.

4:15 – 4:30   Recap and Upcoming Events



3033 North 3rd Avenue, Phoenix, ARIZONA, 85013, United States

Major Crossroads:  W Thomas Road & 3rd Ave North   Parking:

  • Visitor Garage on 3rd Ave. across from St. Joseph’s Hospital - $1 for 6 hours
  • Or parking lot in front of Dignity Health office (3033 N. 3rd Ave).  NOTE:  must get parking pass from the reception desk
  • Do NOT park at the Hampton Inn