We just posted one of the presentations from our quarterly meeting held on Thursday, Sept 17. You can view it from our website. “Business Relationship Management: The ‘New’ Role and Discipline within Service Management” presented by Todd Haley. Posted under: AZ ITSM Quarterly Meetings > 2015 > September
Documents
2015 Summit Presentations Now Available!
Our 2015 summit presentations are available now on our docs page. Some presentations may not be available such as keynotes due to speaker release agreements. Go to Documents and Presentations page
Posted Quarterly Meeting Presentation – ITSM Agile Intro
We just posted one of the presentations from our February quarterly meeting presented by Paul Reinert on the topic of ITSM Agile. ITSM Agile Intro
ITSM Process Governance – Operational Pipeline Monitoring
Anyone who has implemented an ITSM process knows that one benefits greatly by creating a well-defined and documented process activity flow. The flow describes each role and the activities each role executes as process practitioners. The process activity flow describes each activity associated with the process from start to finish, as well as the flow of records through the various stages and states of their lifecycle until closed. The process…
Quarterly Meeting Presentations Posted
We had two speakers from SRP. The theme was “Lessons Learned from Implementing an ITSM Tool and Organizational Change”. Download the presentations from Andrea Lipo and Rebecca Brown. Navigate to Quarterly Meetings -> 2014 -> July
Summit Presentations Have Been Posted
The moment you all have been waiting for! We have posted the presentations from our 2014 Arizona ITSM Summit that was held on April 17. [bbutton url=”http://azitsmprofessionals.com/docs” tagline=”” bg=”c25619″ style=”1″ sc_id=”sc1″] Get the Presentations [/bbutton]